
Enterprise Application Administrator
1 day ago
Technical Support Specialist Role
Job Overview:
We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical support to users associated with enterprise applications, including troubleshooting computer software problems and administering business systems.
Key Responsibilities:
- Provide third-level technical support to users via phone, email or in-person
- Troubleshoot complex computer software issues
- Administer enterprise applications and ensure timely implementation of software installations and routine upgrades
- Maintain accurate records of faults and resolutions
- Collaborate with internal teams to create and maintain knowledge base articles and work instructions
Requirements:
- Senior certificate of education (or equivalent) and a minimum of 5 years of relevant IT experience
- Experience working with ServiceNow or equivalent job tracking system
- Strong analytical and problem-solving skills, particularly in application management
About the Role:
This is an exciting opportunity for a skilled Technical Support Specialist to contribute to the success of our organization. If you have a passion for delivering exceptional customer service and resolving complex technical issues, we encourage you to apply.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
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