Award-Winning Customer Service Professional Wanted

3 weeks ago


Sydney, New South Wales, Australia AFL Recruitment Full time

A highly successful law firm with a 50+ year history is seeking an experienced Inbound Enquiries/Customer Service Representative to join their winning close-knit New Client Enquiries team.

About the Role

This is a key role where you will be the first point of contact for new incoming clients via phone, conducting initial fact-finds, addressing queries, making preliminary assessments, and allocating solicitors as needed. You may also provide administrative support to lawyers on occasion.

What We Offer
  • A competitive salary of $55,000-$75,000 per annum, commensurate with experience
  • A dynamic and supportive work environment with opportunities for growth and development
  • All training provided to ensure your success in this role
  • The chance to work with a leading reputable firm with a strong commitment to corporate social responsibility
Requirements

To be considered for this role, you will have:

  • A minimum of 12 months' experience working in a busy phone-based customer service role
  • Excellent communication and interpersonal skills, with a warm and friendly professional phone manner
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and high typing/data entry speed (minimum 55-60wpm)
Why Join Our Firm?

We offer a vibrant and inclusive culture that values diversity, excellence, and strong relationships. As a valued member of our team, you will enjoy a range of benefits, including:

  • Ongoing training and career development opportunities
  • A dynamic and supportive team environment
  • The chance to work on a variety of interesting cases and projects


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