Claims Specialist

9 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $140,000

EML is a leading workers compensation and personal injury claims management business with over 4,000 dedicated employees. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

We foster a learning culture that allows for continuous investment in our employees ensuring a long-term career.

As part of our diverse team based in Melbourne, you'll make a positive impact on someone's life every day.

About the Opportunity

This permanent, full-time position requires a motivated self-starter to provide technical support and advice to our Case Managers based in our Recovery and Return to Work team.

You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This role offers flexibility to work from home up to 3 days per week.

Your Responsibilities
  • Provide technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
  • Assist the claims teams in achieving performance measures
  • Review and provide feedback about current claims management practices and procedures
  • Develop strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
  • Build and maintain strong collaborative relationships with internal and external stakeholders
About You
  • A strong technical background within the Victorian workers compensation scheme is mandatory
  • Previous experience as a technical specialist or similar role in workers compensation claims is preferred
  • Experience in managing relationships and competing stakeholder priorities
  • Superior time management and negotiating skills
  • Exceptional problem-solving and strategic thinking skills
What We Offer

We stand together as equals. EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected.

We offer:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to work from home when fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

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