Contact Centre Representative

2 weeks ago


Melbourne, Victoria, Australia beBeeCommunication Full time $40,000 - $80,000

Job Title: Contact Centre Representative

Casual customer service officers in this role will work closely with clients of diverse backgrounds to provide support and empowerment.

About the Role

  • The key responsibilities include greeting clients, responding to inquiries via phone or in person, and managing front-desk tasks such as booking appointments and data entry.
  • This position requires effective communication with clients of various ages, including those with complex needs and multicultural backgrounds.
  • The contact centre representative will also be involved in performing minor hearing aid repairs and troubleshooting, as well as assisting clinicians with clinical services.

Key Requirements

  • Proven problem-solving skills and a strong desire to take ownership of work-related tasks.
  • Moderate to advanced computer literacy and experience working with mobile technology (Apple and/or Android).
  • A passion for working within an organisation that contributes positively to society and offers rewarding work opportunities making a difference in clients' lives.


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