Contact Centre Team Lead

6 days ago

Melbourne, Victoria, Australia beBeeTeam Full time $60,000 - $80,000
Job Description:

We are seeking a highly skilled Team Leader to join our fast-paced Contact Centre environment. As a key member of our team, you will be responsible for leading and motivating a team of Customer Service Representatives to achieve exceptional results.

The ideal candidate will have experience working in a similar role, with excellent analytical and problem-solving skills, as well as strong interpersonal and communication skills. You will be able to work effectively in a dynamic environment, prioritizing tasks and managing multiple projects simultaneously.

In this role, you will be responsible for devising action plans to meet Contact Centre KPIs, driving rewards and recognition programs to motivate staff, and allocating follow-up calls to maximize appointment rates. You will also be responsible for upholding quality assurance standards, collecting and analyzing data, and preparing reports on team performance.

If you are a motivated and results-driven individual with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • High level of analytical and problem-solving skills
  • Intermediate to proficient MS Office experience
  • Ability to run electronic reports, input, modify, and interpret data
  • Exceptional interpersonal, communication, and presentation skills

You will also need to have relevant experience working in a fast-paced Contact Centre environment, preferably with a predictive dialer, and have demonstrated ability to sell and achieve targets under pressure.

Benefits:

We offer a range of benefits to support your career development and well-being, including:

  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • A competitive salary and bonus structure
  • A comprehensive employee benefits package

We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.

Others:

This is an exciting opportunity to join a dynamic team and contribute to our organization's success. If you are a motivated and results-driven individual with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.

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