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Retail Operations Manager

2 months ago

Palmerston City, Northern Territory, Australia Burger Urge Full time
About Burger Urge

Burger Urge is a dynamic and fast-growing restaurant chain that has been serving delicious burgers for 16 years. We are committed to using premium local ingredients and creating a unique dining experience for our customers.

Job Summary

We are seeking an experienced and hands-on Retail Supervisor who is passionate about delivering exceptional customer service and driving a positive workplace culture. As a Retail Supervisor, you will be responsible for ensuring that the restaurant runs smoothly and efficiently on a daily basis.

Key Responsibilities
  • Operational Management
    • Manage day-to-day operations of the restaurant, including supervising staff members and ensuring that they provide exceptional service to our customers.
    • Oversee the preparation and serving of food and beverages, and ensure that all food safety and sanitation regulations are met.
  • Staff Management
    • Hire, train, and supervise staff members to ensure that they have the skills and knowledge needed to provide excellent customer service.
    • Create and maintain employee schedules to ensure that the restaurant is adequately staffed at all times.
  • Customer Service
    • Ensure that all customers receive exceptional service and that their needs are met in a timely and efficient manner.
    • Handle customer complaints and concerns in a professional and timely manner.
  • Inventory Management
    • Monitor inventory levels and order supplies as needed to ensure that the restaurant has the necessary ingredients and materials to operate efficiently.
  • Marketing and Promotion
    • Assist with marketing and promotional activities to increase customer awareness and drive sales.
Requirements
  • Experience in a supervisory role in the retail, restaurant, or hospitality industry.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Knowledge of food safety and sanitation regulations.
  • Ability to work flexible hours, including evenings and weekends.
  • Excellent customer service skills.
What We Offer
  • Generous employee discount on all menu items and merchandise.
  • Growing company with expanding roles and promotion pathways.
  • Strong market position within the industry with ongoing job security assured.
  • Burger Urge is a creative and innovative company that offers a unique and dynamic work environment.