Vibrant Support Coordinator Opportunity

2 days ago

Cairns, Queensland, Australia beBeeEmployment Full time $63,000 - $83,500
About the Role

As a dedicated Support Coordinator, you will play a vital part in ensuring the seamless delivery of employment services for individuals with disabilities.

You will be the primary point of contact for participants, employers, and stakeholders, providing exceptional support and assistance with inquiries, scheduling appointments, and maintaining accurate records.

Your role will also involve data entry, compliance support, and document management, guaranteeing all program requirements are met.

By coordinating communication and supporting frontline staff, you will contribute to creating a positive and efficient service experience for participants as they work towards meaningful employment.

Key Responsibilities
  • Provide helpful and inclusive support to participants and employers.
  • Coordinate appointments, manage calendars, and facilitate communication across the team.
  • Maintain accurate participant records, case notes, and program documentation in line with NSDEP guidelines.
  • Assist with compliance by gathering documentation, tracking progress, and preparing reports.
  • Maintain organized, confidential files to support audits and reporting.
  • Offer administrative support including handling calls, processing forms, and managing program materials.
  • Contribute to the preparation of communication materials like newsletters and participant updates.
  • Respond to inquiries and escalate complex issues to the appropriate team members.
  • Support participant appointments, Ways2 activities, and job search sessions.
  • Assist with participant re-engagement and post-placement support follow-ups.
  • Deliver exceptional customer service with empathy, cultural sensitivity, and inclusivity.
  • Collect and respond to feedback to improve service delivery and ensure diverse voices are heard.
  • Collaborate with the team to tailor services to participant needs.
About You
  • You have experience delivering empathetic, inclusive customer service in busy or community-focused settings.
  • You are a clear communicator who listens actively and responds professionally.
  • You are solutions-focused and resolve issues to ensure positive outcomes.
  • You are able to juggle tasks, prioritize well, and meet deadlines.
  • You are detail-oriented and ensure accurate, compliant record-keeping.
  • You are confident using Microsoft Office programs.
  • You are a team player who reflects the values of respect, ethics, engagement, accountability, and sustainability.
About Us

We are a high performing, not-for-profit organization delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD.

We are a community-focused organization committed to making a positive social and economic difference for those living and working in our communities.

What We Offer You
  • An attractive base salary, enhanced by salary packaging benefits.
  • A monthly paid accrued days off (ADO) available for full-time employees.
  • An employee assistance program including individual coaching and access for immediate family members.
  • The ability to obtain discounted private health insurance.
  • Access to lifestyle discounts through partnering organizations.
  • A supportive team environment committed to making a difference in the communities we live and work in.
  • Access to ongoing learning and development opportunities.

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