Support Coordinator

3 weeks ago

Cairns, Queensland, Australia Access Support Coordination Full time
About Us

At Access Support Coordination, we're dedicated to driving positive change in the lives of our clients. Our mission is to empower individuals through tailored support that fosters independence and well-being.

In a changing marketplace, we remain committed to making support coordination a cornerstone of our business, ensuring our clients continue to receive the assistance they need for years to come.

Are you an experienced Support Coordinator?

  • Unsure about your current employer's commitment to Support Coordination?
  • Been told your organisation is stepping back from support coordination?

If you're passionate about continuing this vital work, consider joining Access Support Coordination. As a national organisation, we offer amazing opportunities, fantastic support networks and benefits, including flexible working arrangements and 12 RDOs annually for full time staff.

Position Overview

We're on the lookout for experienced enthusiastic, compassionate, and highly organised Support Coordinators to join our vibrant team. In this role, you will be the essential link between participants and the services they need, helping them navigate their NDIS plans to unlock their full potential. You'll also be gaining valuable skills that will prepare you for a career in the upcoming navigation services, helping people find their way through the service system.

Key Responsibilities
  • Build a connected life for people outside of funded support.
  • Guide participants as they implement their NDIS plans, helping them understand options to make informed choices.
  • Coordinating the implementation of these supports, ensuring capacity and funding management are optimised.
  • Support participants collect key evidence to support their changing needs, and funding requests when required.
  • Explore meaningful opportunities in recreation, employment, housing, and more to enrich their lives.
  • Ensure mainstream services step up and fulfill their commitments.
  • Providing regular, insightful reports to the NDIA and participants on progress and achievements.
  • Achieve all relevant KPIs, including billable hours.
Qualifications & Skills
  • Qualifications in social work, disability, mental health, or a related field.
  • Experience in NDIS support coordination.
  • In-depth knowledge of the NDIS and its range of services.
  • Confident in meeting KPIs including billable hours (highly regarded).
  • Outstanding communication skills – you'll be dealing with diverse participants, providers, and stakeholders.
  • A natural problem-solver, multi-tasker, and decision-maker with a keen attention to detail.
  • Eligible for or possess a Blue Card and NDIS Worker Screening Clearance.
Why Join Us?
  • Be part of a supportive, close-knit team that values your contributions.
  • Professional growth – we're committed to ongoing training, support, and development opportunities.
  • Flexible working arrangements designed to help you achieve a healthy work-life balance.
Ready to Make a Difference?

Apply today

If you are passionate about making a difference and possess the qualifications and skills outlined above, we want to hear from you Please apply now or submit any enquiries to

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Treehouse Innovative Families — because great people build great organisations.


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