Disaster Recovery and Service Continuity Manager

1 day ago

Melbourne, Victoria, Australia beBeeServiceContinuity Full time $125,000 - $145,000
Job Title: Service Continuity/DR SpecialistDescription:

The Opportunity

We're seeking a highly skilled Service Continuity/DR Specialist to join our team. Our purpose is to secure Australia's energy future by delivering innovative and cost-effective solutions for our customers.

This role will lead the development, implementation, testing, and maintenance of service continuity and disaster recovery strategies, ensuring critical services and systems can be recovered quickly during incidents or outages.

As the primary lead for enterprise technology incident and disaster response, you'll collaborate with business units and technology stakeholders to identify critical services, recovery objectives (RTO/RPO), and risk tolerances for effective continuity planning.

Key Responsibilities:

  • Design, implement, and continuously improve Service Continuity Management (SCM) standards, aligning with business needs and ITIL best practices.
  • Collaborate with business units and technology stakeholders to identify critical services, recovery objectives, and risk tolerances.
  • SUPPORT AND GOVERN application and system Business Impact Assessments (BIAS) and risk assessments, ensuring alignment with overarching Business Continuity Plans.
  • Develop and maintain service continuity plans, playbooks, and recovery procedures, integrating them with crisis management and enterprise risk frameworks.
  • Own the disaster recovery (DR) strategy and execution, including the maintenance of DR plans, aligning recovery with hybrid cloud and on-premise environments.
  • Oversee enterprise incident and recovery runbooks, conducting regular reviews and updates to ensure readiness and alignment with the evolving technology and business landscape.
Your Background
  • Extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management, including hands-on experience with failovers, backups, and recovery testing.
  • A proven track record in managing or supporting major incidents, enterprise incidents, and crisis events, ensuring a swift and coordinated recovery.
  • Strong knowledge of risk management frameworks and the ability to identify, assess, and mitigate continuity and recovery risks.
  • Techincal understanding across LAN/WAN, voice, security, server, cloud, and desktop environments, with hands-on experience in DR and failover technologies.
  • Experience in regulated industries (e.g., finance, healthcare, critical infrastructure), ensuring compliance with industry standards and internal policies.
  • Demonstrated leadership, customer focus, and accountability, with a forward-thinking mindset to drive continuous improvement, collaboration, and operational resilience across teams.
About Us

We are committed to fostering a safe and inclusive workplace where you can achieve your best. We offer targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

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