Expert Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000 - $140,000
Customer Support Expert

Join our dynamic team as a Customer Support Expert, where you will be responsible for delivering exceptional customer experiences through proactive support and effective issue resolution. This role requires a unique blend of technical skills, problem-solving abilities, and strong communication skills.

Key Responsibilities:
  • Categorize and prioritize customer inquiries to ensure efficient handling and assignment.
  • Document solutions and create resources to help customers self-serve, reducing repeat inquiries.
  • Collaborate with cross-functional teams to resolve issues and improve the customer experience.
  • Deliver outstanding customer service by providing a seamless, friendly, and effective support experience that builds trust and loyalty.
  • Track and monitor issues to ensure timely resolutions and keep customers informed throughout the process.
Requirements:
  • 3+ years of experience in a customer support role, preferably within the SaaS or tech industry.
  • Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments.
  • Technical skills: comfortable using support tools and platforms such as Asana, HubSpot, Slack, and ticketing systems.
  • Education: bachelor's degree or equivalent experience, preferably in a related field.
Preferred Qualifications:
  • Design experience in SaaS or tech: working within a SaaS or tech company to elevate a brand's visual identity.
  • Event design: designing event collateral and assets that bring brand experiences to life.
Benefits:
  • Competitive salary dependent on experience.
  • Meaningful equity in the company.
  • Unlimited annual leave.
  • Flexible work options: remote work with hybrid working arrangements (2 days per week in the office).
  • Additional perks: top-of-the-range laptop, company events to connect with teammates, and opportunities for continued professional development.

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