Service Delivery Manager

3 weeks ago

Bunbury, Western Australia atWork DES Full time
Job Title: Service Delivery Manager

We are seeking an experienced Service Delivery Manager to join our team in Bunbury, Busselton, and Australind. As a key member of our management team, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas.

Key Responsibilities:

  • Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
  • Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
  • Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
  • Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
  • Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
  • Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

Qualifications and Attributes:

  • Comprehensive knowledge of the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
  • Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
  • Proven team management skills.
  • Confidence in staff recruitment, training and performance management.
  • Outstanding organisational and time management abilities.
  • Relevant commercial acumen.
  • Highly developed interpersonal skills, as well as strong written and verbal communication.
  • Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.
  • Hold and maintain a current Australian Driver's License.
  • A Diploma of Frontline Management is preferred but not essential, as is a demonstrated aptitude for cultural competency skills.

What We Offer:

  • Ongoing career development and national opportunities, as well as on the job training.
  • Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply.
  • Job stability and guaranteed full-time hours.
  • Achievable quarterly incentive scheme.
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

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