Retail Operations Executive

7 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,500
Retail Store Leadership Opportunity

Job Overview:

We are seeking an experienced and dynamic Retail Store Manager to lead and elevate our retail operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a fast-paced environment.

The ideal candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our brand reputation for excellence and expertise.

Key Responsibilities:

  • Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with business objectives.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.

Requirements:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the retail or a related industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.

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