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Dedicated Support Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeSupport Full time $103,224 - $111,959

Telecare Solutions Provider seeks Dedicated Support Specialist to join their unified team of operators.

About the Role

This is a full-time (38 hours) and part-time (30.4 hours) client-facing position where you will be the first point of contact for clients with medical alarms.

  • Answer a variety of medical alarm activations, including emergency assistance calls and general testing and troubleshooting.
  • Notify emergency services when required and communicate critical details that could save a life.
  • Follow important protocols and administration requirements.
  • Provide reassurance and peace of mind to clients and their family members.

The ideal candidate will have excellent customer service skills, empathy, proven experience in customer support, exceptional listening skills, computer literacy, ability to learn new systems quickly, accurate typing skills, a first aid certificate or willingness to obtain one, and a strong desire for long-term career stability.

Key Skills and Qualifications

We are looking for someone who is an engaging 'people person' with the ability to demonstrate compassion, patience, and understanding in all interactions.

  • Proven experience in customer-facing roles with a focus on building strong relationships and delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to remain calm under pressure and think critically in high-stress situations.
  • Able to adapt quickly to changing situations and priorities.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

About Our Culture

Our workplace culture values teamwork, respect, and open communication. We strive to create a positive and inclusive environment that supports the well-being and success of our employees.