Healthcare Patient Services Coordinator

1 week ago

Brisbane, Queensland, Australia beBeePatient Full time $60,000 - $80,000

Job Role:

We are seeking a Patient Services Officer to join our team. As the first point of contact, you will be responsible for greeting patients on arrival and making appointments for Specialists across multiple sites.

Key Responsibilities:

  • Acting as the first point of contact and greeting patients on arrival
  • Making and managing patient appointments for numerous Specialists across multiple sites
  • Collecting patient information, maintaining patient privacy and accurate data entry
  • Completing cardiology related administration including document scanning
  • Managing a large volume of patient telephone enquiries
  • Billing and receipting of accounts to patients, Medicare and DVA
  • Liaising with Specialists, Nurses, Cardiac Physiologists and peers
  • Completing tasks as allocated by Practice Manager and or Site Leader

Requirements:

  • Minimum of one to two years' experience in healthcare
  • Exceptional phone manner, excellent time management skills and the ability to multi task
  • Ability to work autonomously and complete work within tight time frames
  • Superior customer service and exceptional communication skills with the ability to work as an effective team member with flexibility to respond to fluctuating work flows
  • Positive, enthusiastic and a genuine love of working in a fast paced environment whilst maintaining a high level of quality and professionalism
  • Proficient computer skills
  • Full-time availability however if it's only part-time hours you're looking for, please do reach out

What We Offer:

  • The opportunity to work in a positive workplace with an ongoing commitment to continuous improvement and your development
  • A competitive salary and benefits package
  • The chance to work with a dynamic and growing organization

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