Outdoor Living Products Specialist

2 weeks ago

Haymarket, New South Wales, Australia beBeeProfessionalism Full time $80,000 - $120,000
Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team. As the primary point of contact for technical requests, you will serve as the liaison between Product Development and Customer Service.

Key Responsibilities:

  • Serve as the primary contact for technical requests between Product Development and Customer Service.
  • Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth operations.
  • Prioritize orders for both Customer Service and Marketing to meet business needs.
  • Be the contact person for installation partners.
  • Handle second-level escalations with efficiency and professionalism.
  • Process and handle refund requests promptly.
  • Organize and lead weekly Customer Service meetings.
  • Provide 1-on-1 support for challenging customer success cases.
  • Conduct onboarding and product information training for new team members.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Experience in customer-facing roles, preferably in the Home & Garden sector.
  • Familiarity with logistics and supply chain management.

Benefits:

  • Opportunity to work with a rapidly growing company in the Home & Garden sector.
  • Chance to develop your career in a dynamic and supportive team.
  • Competitive salary and benefits package.

What You'll Gain:

  • Development of strong communication and problem-solving skills.
  • Opportunity to work with a diverse range of customers and stakeholders.
  • Chance to contribute to the growth and success of a rapidly expanding company.

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