Lead Customer Service Representative

1 week ago

Coffs Harbour, New South Wales, Australia beBeeCustomer Full time $55,000 - $82,000

Job Opportunity: Customer Service Lead

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We are seeking a skilled and dedicated individual to fill the role of Customer Service Lead. As a key member of our team, you will be responsible for providing exceptional customer service and support in a fast-paced retail environment.

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Responsibilities include:

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  • Assisting customers with their queries and resolving any issues in a timely and professional manner">
  • Working closely with store leadership to ensure that customers receive a positive shopping experience">
  • Liaising with colleagues to provide seamless support and services to customers">
  • Participating in training and development programs to enhance skills and knowledge">
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Requirements

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To be successful in this role, you will need:

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  • A strong ability to communicate effectively with customers and colleagues">
  • A positive and empathetic approach to customer service">
  • Excellent problem-solving and conflict resolution skills">
  • A willingness to learn and adapt to new situations">
  • A strong work ethic and ability to work well under pressure">
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What We Offer

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In return for your hard work and dedication, we offer:

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  • A competitive salary and benefits package">
  • Ongoing training and development opportunities">
  • A supportive and inclusive work environment">
  • The opportunity to grow and develop your career">
  • A collaborative and dynamic team culture">
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About Us

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We are a leading retailer committed to delivering exceptional customer experiences. Our team is passionate about providing outstanding service and support to our customers, and we are looking for like-minded individuals to join us on this journey.

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We value diversity, equity, inclusion, and belonging and aim to create an inclusive workplace where everyone can be their best self. If you need adjustments in the hiring process, please let us know in your application.

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