Customer Service Professional
2 weeks ago
**Job Title:** Customer Service Representative
**Job Summary**: We are seeking a dedicated and experienced Customer Service professional to join our dynamic organization. As a key member of our team, you will play a critical role in ensuring strong, close customer relationships and providing an exceptional customer experience.
**Responsibilities:
- Focal contact for customers regarding orders and status updates of shipments.
- Manage customer service and order processing from order capture through to order fulfillment and service level reporting.
- Respond to customer inquiries, orders, and complaints to provide problem resolution in accordance with our service standards.
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery.
**Functional Skills and Knowledge:
- In-depth experience in customer service preferably in a Direct-to-Consumer business.
- Experience with SAP desirable.
- Experience with CRM program beneficial.
- Collaborative, team player, committed, pragmatic, skilled communication, resourceful and customer-oriented.
- Qualifications in a customer service or related field.
- Minimum 2 years' experience in FMCG grocery customer service role.
**What We Offer:
We provide a challenging and rewarding work environment that allows individuals to grow and develop their skills. If you are looking for a new challenge and want to be part of a dynamic team, we invite you to apply for this exciting opportunity.
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