Customer Service Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $78,000
Job Overview

This role is perfect for individuals who enjoy working in a customer-facing environment and have excellent communication skills.

As a Customer Service Representative, you will be responsible for handling phone calls, providing quality customer service, and utilizing time management skills to manage work priorities.

You will also be required to accurately enter and retrieve data in our CRM system, support a healthy team environment, and provide specialized assistance to customers on a range of products or services.

The ideal candidate will have at least 1 year of work experience in a customer service role, excellent communication skills, and the ability to work calmly under pressure.

Key Responsibilities
  • Handle phone calls using typical contact centre technology;
  • Communicate effectively in verbal and written interactions with internal and external stakeholders;
  • Provide quality customer service with a focus on concern resolution;
  • Utilize time management skills and manage work priorities;
  • Accurately enter and retrieve data in our CRM;
  • Support a healthy team environment while managing own work under guidance;
  • Provide specialized assistance to customers on a range of products or services, including complaint and fault inquiries;
  • Use multiple systems in synergy to determine appropriate resolution steps;
  • Where required, assist in managing mailboxes to coordinate written responses to internal and external stakeholders;
  • Where required, assist with supporting new team members;
  • Follow occupational health & safety policy and procedures;
  • Attend training courses and manage professional development;
  • Manage customer relationships and liaise effectively with stakeholders;
  • Assist in special projects and participate in any other duties as requested;
  • Adhere to global company values.
Requirements
  • Completed a High School Certificate;
  • At least 1 year of work experience in a customer service role;
  • Communicates both verbally and in written correspondence at an above-average standard.
Skills and Qualifications
  • High level of trust and integrity;
  • Strong verbal and written communication skills;
  • Detailed listening skills;
  • Strong customer service, interpersonal, and relationship-building skills;
  • Time management and ability to prioritize projects and customer needs;
  • Conflict resolution skills - listen to the customer;
  • Strong English language, oral and written, with grammatical knowledge and etiquette;
  • Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation;
  • Use of technology for product resourcing to resolve customer issues;
  • Typing Skills (minimum 30wpm);
  • Ability to work through multiple computer screens;
  • Ability to work calmly under pressure;

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