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Student Adviser

2 months ago


Perth, Western Australia Edith Cowan University Full time
Job Title: Student Adviser

We are seeking a highly skilled and customer-focused Student Adviser to join our team at Edith Cowan University.

About the Role

The Student Adviser will provide quality and timely advice to students who attend in person and have general and course advice enquiries. The role will also respond to escalated Tier 3 digital enquiries and provide support to Schools for relevant administrative processes related to the academic program and the needs of students.

Key Responsibilities
  • Provide customer-focused advice to students on academic and administrative matters
  • Respond to escalated digital enquiries and provide support to Schools
  • Work collaboratively with the Student Hub team to provide a high-quality service to students
  • Develop and maintain knowledge of student administrative processes, support services, and student systems
Requirements
  • Strong customer focus and experience in providing customer support and enquiry services
  • Knowledge of student administrative processes, support services, and student systems
  • Continuous improvement approach to the workplace
  • Problem-solving and decision-making skills
What We Offer

We offer a competitive salary range of $74,435 to $79,279 per annum, plus university superannuation contribution. We also support a work-life balance for staff and offer flexible working arrangements.

Edith Cowan University is a diverse and inclusive workplace reflecting the differences in society. We encourage applications from suitably qualified people from all backgrounds.