Customer Success Management Executive

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $160,000 - $182,000
Senior Customer Success Leader

OverviewOur organization seeks a Senior Customer Success Leader to oversee the success of key customers in Financial Services industries.

  1. Lead a team of customer success managers, focusing on driving growth and renewals across assigned portfolios.
  2. Develop and execute strategies for signature success plan renewals and growth, fostering excellence and building a high-performing culture.

Responsibilities

Provide direct customer-facing support to top prospects, formulating strategies to accelerate deal closure.Engage with customers and internal stakeholders to drive value and ensure team obligations are met.Identify and remediate high-risk customers, resolving complex issues and managing team resources effectively.

Requirements

Strong leadership experience in customer success and team management.Financial services industry expertise is desired.A proven track record in establishing clear visions, driving change, and delivering against targets.

Preferred Qualifications and Skills

Excellent communication and negotiation skills, with experience building executive relationships.Ability to establish a data-driven mindset to identify trends and inform strategy.Experience leading high-performing teams, including performance and talent management.

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