Customer Experience Manager for AI Adoption

15 hours ago

Sydney, New South Wales, Australia beBeeAIAdoption Full time US$150,000 - US$200,000

About Us

We're a cutting-edge customer support company that empowers complex businesses to deliver exceptional support experiences. Our vision is to free support teams from mundane tasks, enabling them to focus on high-value activities like managing automation and resolving complex cases.

To achieve this, we're leveraging innovative technologies and techniques to build an AI-first SaaS product that sets a new standard for the industry.

We're growing rapidly, with a strong sales pipeline and partnerships with leading companies in the telehealth, banking, and Web3 sectors.

The Opportunity

We're seeking an experienced Customer Experience Manager to join our team. This role combines strategic thinking, technical expertise, and excellent communication skills to drive the development of our post-sales organization.

You'll work closely with cross-functional teams to design and implement operational frameworks, playbooks, and methodologies that will scale our customer success function while influencing how our enterprise subscribers adopt AI solutions.

Your Key Responsibilities

  • Act as a trusted AI advisor to enterprise customers, translating complex capabilities into clear business value and ROI for C-suite executives.
  • Design and implement scalable post-sales processes, from onboarding frameworks to success metrics, that will support our growth from dozens to hundreds of enterprise customers.
  • Lead multiple AI agent launches simultaneously – breaking down ambiguous challenges into phased roadmaps with measurable milestones while documenting best practices for future implementations.
  • Buid and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high-quality customer outcomes.
  • Influence how our subscribers approach AI transformation by developing change management strategies and adoption frameworks tailored to their organizational needs.

Requirements

  1. Candidates must have 2-7 years of experience in a client-facing role such as management consulting, product management, or a related field, with demonstrated experience in process design or organizational building.
  2. Strong project leadership skills, including organization, proactivity, and ownership of both customer outcomes and internal initiatives.
  3. Experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive-level engagement.
  4. A track record of creating scalable processes or frameworks in ambiguous environments.
  5. Experience with or interest in change management and helping organizations adopt new technologies.
  6. Excellent communication skills, including the ability to explain technical concepts in simple terms and document complex processes for others to follow.

We Offer

An exciting opportunity to shape the future of customer support and be part of a fast-growing, innovative company. Competitive pay, flexible working arrangements, and a chance to develop your skills and expertise in AI and customer success.

This is an opportunity to work with a talented team, learn from experienced leaders, and contribute to a company that's making a real impact in the industry.

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