Managed Services Information Security Manager
4 weeks ago
About the Role
The Managed Services Information Security Manager will work with the security tools and other security teams to monitor, analyse, interpret and report on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling NTT to deliver the contracted security services.
Key Responsibilities
- Work as part of a global Cyber Defence Centre (CDC) team that works 24/7 on rotational shifts.
- Work with client stakeholders and Information Security Manager (ISM) to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting.
- Monitoring of the NTT security tools to review and analyse security logs from client environments.
- Generate continuous improvement ideas for supported security tools/technologies, to enable improvements to the NTT services, employee experience and client experience.
- Adhere to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards.
- Utilise and document best practices and amend existing documentation as required.
- Identify opportunities to make automations which will help the clients and security delivery teams.
- Security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.
- Utilise a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
- Ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information.
- Undertake Threat Hunting activities across both individual client estates, as well as cross client hunting.
- Manage unresolved incidents and follow up until incidents are resolved.
- Work closely with client delivery teams (ISM and SDM) to support their activities related to client delivery.
- Apply critical thinking to your role to ensure the best outcomes for the client and NTT within the boundaries of the service and SOPs.
- Maintains knowledge of specific specialisms and provide detailed advice regarding their application.
- Remain curious and objective to provide high quality services to the clients, beyond tools native capabilities.
- Cooperate closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
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