Principal Managed Services Information Security Expert

1 week ago

Sydney, New South Wales, Australia Ntt Full time

About the Role:

The Principal Managed Services Information Security Analyst is a highly skilled subject matter expert responsible for monitoring, analyzing, interpreting, and reporting on client data for delivering security information and recommendations to clients, enabling the organization to deliver contracted security services.

This role includes performing tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning), and interacting with clients to ensure their understanding of generated information, recommending client system changes, and answering security-related queries.

The Principal Managed Services Information Security Analyst typically provides coaching and guidance to less experienced analysts within the team.

Key Responsibilities:

  1. Work as part of a global Cyber Defense Centre (CDC) team working 24/7 on rotational shifts.
  2. Collaborate with client stakeholders and internal teams to tune the MSSP platform and client SIEM for efficient detection, analysis, and reporting.
  3. Monitor relevant security tools to review and analyze security logs from client environments.
  4. Develop continuous improvement ideas for security tools and technologies to enhance company services, employee experience, and client experience.
  5. Adhere to SOPs, customer Run Books, and standard processes for a globally consistent delivery while proposing changes and improvements.
  6. Utilize and document best practices and update existing documentation as required.
  7. Identify opportunities to create automations benefiting clients and security delivery teams.
  8. Perform security incident handling and response from various vectors, including End Point Protection and Enterprise Detection and Response tools, attack analysis, malware analysis, network forensics, and computer forensics.
  9. Utilize a broad range of skills in LAN technologies, Windows and Linux operating systems, and general security infrastructure.
  10. Ensure the use of knowledge articles in incident diagnosis and resolution and assist with updating as needed.
  11. Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information.
  12. Undertake threat hunting activities across individual client estates and cross-client hunting.
  13. Work closely with client delivery teams to support their activities related to client delivery.
  14. Cooperate with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business, and the client.
  15. Mentor and support other team members to increase their security knowledge and delivery expertise.
  16. Support major incident management processes and incident escalations from both internal and client sources.
  17. Perform any other related tasks as required.

Knowledge and Attributes:

  1. Extended knowledge of SIEM or security tools/technologies/concepts implementation and monitoring.
  2. Extended knowledge of security architecture and experience working across different security technologies.
  3. Extended knowledge and understanding of modern computer systems and networks and how they can be compromised.
  4. Excellent customer service orientation and proactive thinking.
  5. Problem-solving abilities and high drive and self-organization.
  6. Excellent attention to detail.
  7. Excellent analytical and logical thinking.
  8. Excellent spoken and written communication abilities.
  9. Team player with the ability to work well with others and in groups with colleagues and stakeholders.
  10. Ability to remain calm in pressurized situations.
  11. Ability to stay current on emerging trends and new technologies in the area of specialization.

Academic Qualifications and Certifications:

  1. Bachelor's degree or relevant qualification in Information Technology or Computing or a related field.
  2. Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM, or similar certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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