Strategic Design Leader
3 weeks ago
At Qantas Group, we're seeking a visionary Head of Design to lead our service, user, and experience design strategy. This pivotal role is responsible for the ideation, human-centered design, and delivery of digital and physical experiences across the entire customer journey. As the Head of Design, you will oversee all design-related activities within our Group Customer division, including service design, experience design, and UX/UI design.
Key Responsibilities:
- Develop and execute a design strategy that aligns with our company's vision and goals.
- Collaborate with cross-functional teams to ensure a cohesive and innovative design approach across all products and services.
- Build influential networks and relationships across the organization to achieve enterprise outcomes.
Requirements:
- Expert in design and app development, with strong knowledge of consumer and business products, services, channels, and customer behavior trends.
- In-depth understanding of commercial operating models, customer segments, strategic objectives, and plans.
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. Enjoy heavily discounted air travel, flexible leave options, and access to thousands of rewards.
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