Senior Information Technology Officer, Queensland Police Service

6 hours ago


Cairns, Queensland, Australia Queensland Police Service Full time
Make a Meaningful Difference with Queensland Police Service

As a Senior Information Technology Officer with our Frontline & Digital Division, you'll be part of a dynamic team driving innovative solutions that directly impact community outcomes.

We offer a supportive and people-focused work environment that prioritizes work-life balance, along with rewarding career development opportunities, access to ongoing learning and training, and generous superannuation contributions.

Key Responsibilities:
  • Provide expert advice and assistance to clients, management, and staff on technical activities, technology solutions, and state-wide projects.
  • Support and maintain technology assets, assist with risk and compliance audits, and coordinate lifecycle activities for state-wide assets.
  • Mentor and provide technical leadership to the Technology Support regional unit staff.
  • Represent the Technology Support team in the assessment and implementation of planned technologies and solutions.
  • Monitor and improve team outputs, assist with roster creation and management, and ensure appropriate service levels are maintained.
  • Prepare and implement procedural documents and standards required for technology support across the customer portfolio.
Requirements:
  • Highly Desirable: Minimum of 5 years' experience in an enterprise-scale ICT services environment, including experience in technical project implementation.
  • Experience in the use of ITIL framework.
  • Experience with mobile device technologies.
  • Experience in Windows server (2008 and above) and Windows 7 SOE and above.
  • Experience with ITSM tool management for IT service delivery.

This role requires on-call duties, overtime, and work outside normal business hours. Travel intra and inter-state may be necessary, and a current open Queensland 'C' class driver's licence is required. Participation in deployments and 24/7 roster during emergency and major incident events is also expected. Some manual tasks, such as moving computers and printers, may be required.



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