Customer Service Operations Lead

1 week ago


Wagga Wagga, Australia beBeeCustomerService Full time $61,938 - $85,444

Job Overview:

We are seeking a highly skilled professional to fill the position of Customer Service Manager. The ideal candidate will be responsible for overseeing customer repairs and servicing, ensuring timely completion, and providing exceptional customer service.

Main Responsibilities:

  • Manage customer repairs and servicing
  • Liaise with suppliers and maintain accurate records
  • Keep customers informed of repair status
  • Assist with administration duties, including invoicing and reconciliations
  • Run weekly reports on repairs and services
  • Coordinate stock arrival and delivery

Necessary Skills and Qualifications:

  • Experience in a customer-focused retail environment
  • High volume administration experience
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and workflow
  • Familiarity with Australian Consumer Law (desired)

Benefits:

  • Generous staff discounts
  • Career progression opportunities
  • A positive and flexible work environment

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