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Technical Trainer

1 month ago


Sydney, New South Wales, Australia Mable Full time

About the Role

We are seeking a highly skilled Technical Trainer to join our team at Mable. As a Technical Trainer, you will play a crucial role in ensuring the continuous improvement of our teams through comprehensive training programs.

Key Responsibilities

    • Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.

Training Delivery

    • Facilitate engaging and interactive training sessions for our team members in person and virtually to ensure comprehension and retention of key concepts and achievement of learning objectives.

Performance Evaluation

    • Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.

Product and Process Knowledge

    • Stay updated on our processes, services, policies, and procedures to ensure accurate and relevant training materials.

Continuous Improvement

    • Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.

Documentation and Reporting

    • Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.

Compliance

    • Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.

About You

    • Proven experience in training coordination, delivery, evaluation, and record-keeping.
    • Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
    • Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
    • Detail-oriented with strong organisational and time management skills.
    • Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
    • Self-motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.

What We Offer

    • A supportive, family-friendly working environment.
    • Ongoing career development opportunities.
    • Floating Public Holidays.
    • Volunteer day.
    • Flexi Leave Days.
    • Employee Assistance Program.
    • Improved parental leave.

We Are One

We celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If you are passionate about training and development and want to make a difference in the lives of our customers, please apply for this role.