Financial Solutions Advisor

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About Us

The Commonwealth Bank of Australia is a leading financial institution dedicated to delivering exceptional banking experiences to millions of customers. With over 100 years of history, we have established ourselves as a trusted partner in the financial journey of individuals and businesses.

Job Overview

We are seeking a skilled Customer Banking Specialist to join our team in the Cowra Branch. This role will involve working closely with customers to understand their financial needs and providing personalized solutions to support their goals.

Main Responsibilities

  • Conduct in-depth conversations with customers to identify their financial needs and provide tailored advice on home loans, business banking, and financial planning.
  • Support customers with account maintenance, credit product applications, and general inquiries.
  • Complete financial health checks to assess customers' financial well-being and identify areas for improvement.
  • Educate customers on our in-branch technology and digital banking options, empowering them to make informed decisions about their finances.
  • Promptly resolve customer complaints and issues, upholding our commitment to excellent customer service.

Requirements

  • A minimum of [A$50,000] per annum salary, commensurate with experience, plus superannuation benefits.
  • Demonstrated expertise in delivering exceptional customer service, preferably in the financial services industry.
  • Excellent communication skills, with the ability to articulate complex financial concepts in a clear and concise manner.
  • A strong problem-solving mindset, with a focus on finding effective solutions that meet customer needs.
  • A passion for building long-term relationships with customers, understanding their unique circumstances, and providing holistic financial solutions.

Benefits

In addition to a competitive salary, you will enjoy access to:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, where teamwork and collaboration are highly valued.
  • A comprehensive employee benefits package, including discounts on banking products and services.
  • The opportunity to work with a diverse range of customers, each with unique financial needs and goals.

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