Hearing Clinic Administrator

1 week ago

Warwick, Australia beBeeCareer Full time $60,000 - $75,000
Customer Service Expert Wanted

We are seeking a dedicated and hands-on professional to join our team at our hearing clinic.

You will play an important role providing exceptional service to our clients and helping them manage their hearing health in this client-facing role. Full training and ongoing support provided.

Key Responsibilities:
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to clinicians
  • Efficiently manage the day-to-day operations of the clinic, including opening and closing procedures
  • Manage the clinic phone line and shared email inbox
  • Bill clients correctly and take payments
  • Learn and competently use a range of software and applications
Requirements:
  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for the clinic and clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
What's In It For You?
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from over 500 retailers across Australia via our employee enrichment hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online wellbeing centre & employee assistance program (EAP)
  • Access to the LinkedIn learning platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

This is a permanent full-time position with a fixed roster between Monday to Friday from 8:30am to 4:30pm.

We're seeking someone who is eager to grow with us and build a long-term career.

Our company is proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.

Grow Your Career With Us

Join our team as a Customer Care Representative and take the first step towards a rewarding and challenging role in the hearing industry. Our company offers a competitive remuneration package, opportunities for growth and development, and a dynamic and supportive work environment.

As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and working collaboratively with our clinicians to deliver outstanding results.

Don't miss out on this exciting opportunity to join a company that is at the forefront of innovation in the hearing industry and make a real difference in the lives of our clients.

Apply now and take the first step towards a rewarding career with us

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