Area Hotel Operations Manager

2 weeks ago


Brisbane, Queensland, Australia Meriton Group Full time

About the Role: We are seeking a highly skilled Area Hotel Manager to join our NSW leadership team at Meriton Suites. As a key member of our team, you will be responsible for driving operational excellence and exceptional service across a diverse portfolio of properties in NSW.

Key Responsibilities:

  • Service Consistency: Ensure that service delivery and brand standards are consistently met across all properties.
  • Team Leadership: Provide strong leadership to onsite teams, fostering a culture of excellence.
  • Financial Leadership: Mentor Hotel Managers in managing occupancy, wages, and controllable expenses effectively.
  • Service Vision Champion: Advocate for the brand's service vision (MERIT) and ensure alignment among hotel leadership teams.
  • Guest Feedback Management: Review guest feedback with leadership teams and ensure appropriate corrective actions are taken.
  • Complaint Resolution: Address and resolve guest complaints escalated beyond the Hotel Manager level.

Leadership Profile:

  • Hands-On Leadership: A proactive leader who supports Hotel Managers through operational guidance.
  • Exemplary Standards: Committed to driving 5-star standards with a keen eye for detail.
  • Collaborative Approach: Proven ability to collaborate effectively with key stakeholders.
  • Multi-Hotel Management Experience: Experience in managing multiple hotels, preferably 4-5 star properties.
  • Accountability: Holds leaders accountable for performance, driving results through Hotel Managers.
  • Senior Leadership Background: Strong hotel management experience in a senior leadership role within 4-5 star properties.

Key Attributes:

  • Operational Expertise: Extensive knowledge and experience in leading hotel operations, particularly in rooms division.
  • Commercial Acumen: Strong understanding of commercial principles.
  • Team Orientation: Enjoys working in a fast-paced environment and thrives as part of a team.

Requirements:

  • How many years' experience do you have as a Hotel Manager?
  • How many years of hotel management experience do you have?
  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?


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