Area Hotel Operations Manager
3 weeks ago
About the Role: We are seeking a highly skilled Area Hotel Manager to join our NSW leadership team at Meriton Suites. As a key member of our team, you will be responsible for driving operational excellence and exceptional service across a diverse portfolio of properties in NSW.
Key Responsibilities:
- Service Consistency: Ensure that service delivery and brand standards are consistently met across all properties.
- Team Leadership: Provide strong leadership to onsite teams, fostering a culture of excellence.
- Financial Leadership: Mentor Hotel Managers in managing occupancy, wages, and controllable expenses effectively.
- Service Vision Champion: Advocate for the brand's service vision (MERIT) and ensure alignment among hotel leadership teams.
- Guest Feedback Management: Review guest feedback with leadership teams and ensure appropriate corrective actions are taken.
- Complaint Resolution: Address and resolve guest complaints escalated beyond the Hotel Manager level.
Leadership Profile:
- Hands-On Leadership: A proactive leader who supports Hotel Managers through operational guidance.
- Exemplary Standards: Committed to driving 5-star standards with a keen eye for detail.
- Collaborative Approach: Proven ability to collaborate effectively with key stakeholders.
- Multi-Hotel Management Experience: Experience in managing multiple hotels, preferably 4-5 star properties.
- Accountability: Holds leaders accountable for performance, driving results through Hotel Managers.
- Senior Leadership Background: Strong hotel management experience in a senior leadership role within 4-5 star properties.
Key Attributes:
- Operational Expertise: Extensive knowledge and experience in leading hotel operations, particularly in rooms division.
- Commercial Acumen: Strong understanding of commercial principles.
- Team Orientation: Enjoys working in a fast-paced environment and thrives as part of a team.
Requirements:
- How many years' experience do you have as a Hotel Manager?
- How many years of hotel management experience do you have?
- How many years of people management experience do you have?
- Which of the following statements best describes your right to work in Australia?
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