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HR Shared Services Coordinator
2 months ago
About the Role
We are seeking a highly motivated and detail-oriented individual to join our HR Shared Services team as an HR Shared Services Coordinator. This is an exciting opportunity for a recent graduate or someone with experience in a junior HR capacity to provide exceptional HR enquiry support to our employees.
Key Responsibilities
- Provide customer service and enquiry support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.
- Respond to and resolve enquiries (e.g. written, email, phone, or in-person) within response times or transfer as required.
- Assess, communicate and follow-up enquiries and ensure the correct application of the organisational requirements.
- Process employment-related administration ensuring relevant approvals, compliance with policy and procedures, with a high level of accuracy.
- Track and monitor employee workflow progress and follow up or redirect as required.
- Maintain a high-level of data integrity and accuracy within systems (including monitor data quality, consistency between HR systems and resolve data quality errors).
- Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.
- Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.
- Perform user and system testing for upgrades and changes.
About You
This fast-paced and challenging role will give you exposure to working with, and assist in supporting, a diverse group of employees. There will be opportunities to develop your HR knowledge and customer service skills with pathways for career advancement within the HR department and the broader organization.
You will need to have great attention to detail, excellent interpersonal and communications skills, demonstrated ability to develop solid understanding of the Modern Awards, enterprise agreements, and policies, and be comfortable using and learning new HR information systems and other technology tools.
About Us
Macquarie University is a leading institution in higher education, committed to delivering high-quality education and research. We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and supportive of all employees.
We offer a range of benefits and opportunities for professional development, including flexible work arrangements, training and development programs, and a comprehensive employee assistance program.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- Flexible work arrangements.
- A comprehensive employee assistance program.
