Systems Operations Specialist

4 days ago

Melbourne, Victoria, Australia beBeeRevenue Full time $73,400 - $114,000
Job Description

The Royal Melbourne Hospital seeks a Revenue Systems Officer to join the Revenue Services and Finance team. The successful candidate will be responsible for managing and actioning system worklists, engaging with stakeholders to resolve issues, and ensuring the smooth operation of PBRC and related health systems.

Your New Role

You will play a key role in maintaining system stability and supporting accurate, timely revenue processing across Revenue Services. Your primary focus will be on managing and actioning system worklists, engaging with stakeholders to resolve issues, and ensuring the smooth operation of PBRC and related health systems.

Key Responsibilities
  • System Support: Provide daily monitoring, troubleshooting, and resolution of issues across key revenue systems (PBRC, Karisma, PowerAssist), coordinating upgrades and enhancements to ensure stability and efficiency.
  • Worklist Management: Maintain and action core system worklists, ensuring timely completion within KPIs and supporting accurate hospital billing processes.
  • Analysis & Reporting: Assist the Revenue Systems Manager with data analysis, unresolved charges, and validation tasks, while preparing and distributing reports to stakeholders.
  • Collaboration: Work with Digital Innovation, Finance, clinical, and administrative teams to support system maintenance, integration testing, and resolution of data rejections.
  • System Development: Contribute to the design and implementation of system improvements that streamline workflows, reduce manual intervention, and enhance data quality.
  • Continuous Improvement: Conduct statistical analysis to identify trends, monitor outcomes, and support initiatives that drive efficiency and strengthen revenue assurance.
Requirements

We are seeking an individual with experience in healthcare software and billing, including programs such as PBRC, EPIC, iPM, and Karisma. A strong understanding of IT systems and familiarity with basic coding principles is also essential. Additionally, you should have excellent interpersonal and communication skills, with a proven ability to build productive relationships across various teams and levels.

Benefits
  • A supportive and collaborative work environment.
  • Opportunities for professional development and growth.
  • Five weeks annual leave, salary packaging benefits, and monthly additional days off.
  • Be part of a team passionate about providing exceptional service.
Compliance and Diversity Statements

All appointments are subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement. We encourage talented people from all backgrounds, abilities, and identities to apply and will consider adjustments to support such applications.

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