Customer Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $92,702 - $117,451

Customer Service Manager

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We are seeking a skilled Customer Service Manager to join our team. In this role, you will be responsible for delivering exceptional customer service and support to individuals with complex needs.

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The successful candidate will have a proven track record in people leadership, including successful performance management of a team in a customer service environment. You will also have strong coaching and quality assurance acumen to identify development opportunities and enable you to set appropriate goals and measures to support each team member's progression.

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In addition to this, the successful candidate will be responsible for managing data and identifying trends, contributing to improving processes, and providing quality assurance and training across the directorate.

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About the Role

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  • You will work closely with internal and external stakeholders delivering services to ADF members, ex-members, families and representatives seeking information from Defence.">
  • You will be responsible for building and maintaining strong relationships with stakeholders, understanding their unique needs and challenges, and connecting them with the appropriate resources.">
  • You will manage data and identify trends, contribute to improving processes, and provide quality assurance and training across the directorate.">
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Required Skills and Qualifications

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  • A proven track record in people leadership, including successful performance management of a team in a customer service or records management environment.">
  • Foster a positive and motivating attitude that supports personal growth and development of our staff.">
  • Strong coaching and quality assurance acumen to identify development opportunities and enable you to set appropriate goals and measures to support each team member's progression.">
  • The ability to convey information in a straightforward and trauma-informed manner that enhances the customer experience.">
  • Resilience, personal drive, and a focus on enabling others in support of Defence capability.">
  • Genuine interest in providing the customer with a positive and professional streamlined experience.">
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Benefits

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  • This role will suit you if you enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence.">
  • You will have the opportunity to learn, be challenged, and adapt to change in a flexible manner.">
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About Us

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We are a dynamic and supportive team committed to delivering exceptional customer service and support to individuals with complex needs.

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