Customer Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $49,500 - $81,199

About the Role

We are seeking a highly motivated Customer Support Professional to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be proactive, self-motivated, and able to think on your feet to resolve customer inquiries efficiently and effectively.

In this role, you will interact with customers via phone, email, and other channels, managing queries and resolving issues in a timely and professional manner. You will also collaborate with internal stakeholders to ensure customer expectations are met, and continuously look for ways to improve the customer experience.

Key Responsibilities
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Collaborate with internal teams to ensure customer expectations are met.
  • Continuously improve customer satisfaction by identifying areas for improvement and implementing changes.
  • Develop and maintain strong relationships with customers through effective communication and follow-up.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proactive and self-motivated individual.
  • Strong problem-solving and analytical skills.
  • Proficient in using technology and software applications to manage customer interactions.
What We Offer
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • Competitive remuneration package.
  • Employee benefits program.

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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