Medical Device Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $130,000 - $141,500
Job Description

This is a high-level technical leadership role, requiring expertise in medical device service and support. The ideal candidate will have strong knowledge of complex capital equipment, as well as experience with remote issue resolution and troubleshooting.

The Technical Service Lead will be responsible for delivering exceptional world-class remote support to healthcare providers and internal field teams. They will also lead and support a team of remote support specialists, fostering a culture of responsiveness and technical insight.

Key Responsibilities:
  • Ensure timely, high-quality support through phone, video, and remote access tools.
  • Develop and standardize workflows for issue triage, escalation, and resolution processes
  • Maintain documentation of support cases and ensure knowledge base content is regularly updated.
Required Skills and Qualifications

The successful candidate will have a Bachelor's degree in Engineering or a related field, and at least 5 years of experience in medical device service and support. They should also possess strong troubleshooting and communication skills, as well as the ability to work in a fast-paced environment.

  • Strong technical knowledge of complex capital equipment.
  • Proven remote issue resolution experience and troubleshooting for complex hardware and software products.
  • Self-motivated and proactive with a passion for quality and continuous improvement.
Benefits

This role offers a competitive salary and opportunities for professional growth and development. The ideal candidate will be located in the Central or Eastern time zones, and will have a strong understanding of cybersecurity for connected devices.

Others

We are seeking candidates who thrive in fast-paced environments, embrace ambiguity, can create work products from scratch, possess critical thinking skills, and are detail-oriented.

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