
Community Engagement Manager
2 days ago
About Us
We are on a mission to positively connect communities through our services.
The Role
As a Community Engagement Manager, you will oversee supporter care operations and lead CRM and data strategy to ensure compliance with privacy legislation. You will create and improve supporter care processes and journeys to drive long-term engagement. This role involves leading data governance and compliance initiatives to maintain supporter trust and organisational integrity.
Key Responsibilities:
- Delivering exceptional supporter care across Australia and New Zealand
- Creating and improving supporter care processes and journeys
- Owning and evolving our CRM (Salesforce) and data strategy
- Leading data governance and compliance initiatives
- Translating data into actionable insights
- Coaching and supporting direct reports and empowering the wider team
Requirements:
- Proven experience in CRM/data strategy, database management, and supporter/customer experience
- Strong working knowledge of Salesforce or similar CRM platforms
- Experience with privacy and data protection compliance
- Strategic mindset with the ability to turn data into actionable insights
- Collaborative leadership style and experience supporting a high-performing team
- Outstanding interpersonal and communication skills
Benefits:
- Attractive remuneration package based on industry benchmarking
- Flexible approach to work
- Development opportunities through our career pathway program
- Professional development fund
- Recognition program with paid-out reward scheme and gifted leave
- Additional leave including public holiday and gifted leave for high performance
- Paid parental leave for primary caregivers and secondary caregivers
- Wellness initiatives and an Employee Assistance Program
- Fitness Passport memberships for employees and their families
- Dog-friendly offices
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