Stakeholder Engagement Officer

3 weeks ago

Toowoomba City, Australia Hudson Australia Full time

The Stakeholder Engagement Officer will provide high quality administrative and stakeholder engagement support in a timely, accurate, and collegial manner to the Communications and Stakeholder Relations team.

The Stakeholder Engagement Officer will act as the first point of contact for community stakeholders via various communication channels and the relevant Project office.

**Key Responsibilities & Accountabilities**:

- Support the coordination and administration of engagement activities and team operations.
- Provision of administrative support in organising stakeholder engagement meetings (calendar invites/invitations, establishing agendas, actions register, taking minutes, CCC meeting preparation, mail merges, data entry, formatting documents, preparing excel spreadsheets, printing, arranging quotes, arranging communications distribution, booking halls and catering).
- Work with the Stakeholder Engagement team to ensure quality product delivery
- Coordinate administrative support for completion of letters, presentations, reports, and correspondence as directed by the Stakeholder Engagement team
- Provide stakeholder engagement support services including coordinating and attending Stakeholder and Community events and meetings, minute taking, door-knocking activities, 'pop-up' stalls, local community information sessions, field and site investigations (where applicable), and project activity notifications (via Consultation Manager).
- Prepare and maintain program documentation/databases - including Consultation Manager and respective Property Acquisition databases - for accurate record keeping; and timely reporting, monitoring and evaluation processes.
- Assist in the preparation and updating of Engagement Implementation Plans, the development of project communication material, and formal responses to ministerial/community correspondence and government enquiries.
- Administer procurement activities, including raising purchase order requests for goods and services and processing invoices to meet operating needs and requirements.
- Coordinate the maintenance of respective Stakeholder Engagement Team diaries/calendars ensuring training and travel requirements are completed in line with project needs and vehicle/driving and fatigue safety policies.
- Develop and maintain strong relationships with internal and external stakeholders, including local community members and government authorities

**Experience**:
To be successful in this role, we are looking for someone who demonstrates:

- Advanced written and verbal communication skills.
- Proven experience in a previous administration, project support officer, and/or government authority (local, state, or federal) role.
- Experience in providing customer service to internal and external customers.
- Proficient knowledge and experience with diary: calendar and travel arranging.
- Ability to learn new IT systems and processes, as well as a willingness to undertake stakeholder engagement and property related courses (online).
- Ability to work independently with limited supervision.
- Ability to use judgement and discretion in the dissemination of information.
- Ability to prioritise and manage multiple tasks simultaneously.
- Build relationships with stakeholders that promote effective dialogue with the Program team.
- Highly developed creative thinking and problem-solving skills, with a capacity to change and manage changing priorities.
- Drivers Licence - Class C

**How to Apply**:

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