Global Payment Operations Lead

The successful candidate will be an integral part of a Sydney based Outbound Processing team, whose ultimate aim is to ensure the timely and effective delivery of domestic and international payments for the Global Cross Border business. The scope of this role will look to support the APAC Operations Manager in building, overseeing and delivering an efficient and effective team, which consistently demonstrate a best-in-class Payment Processing service.

• Work alongside the APAC Manager and Global Operations in building an efficient, scalable payments and deals processing operation.
• Ensure payments reach our global clients and beneficiaries in a timely manner with the highest degree of data accuracy and confidentiality.
• Validating payment data, ensuring that all relevant information has been obtained and local routing requirements and regulations are met.
• Provide subject matter expertise on international and domestic payments, and payment related schemes and systems.
• Build and maintain strong working relationships with internal teams and stakeholders; Work closely with internal units to improve service delivery and workflow efficiency.
• Participate in the settlement process of spot and forward orders adhering to specific client details in an efficient and accurate manner.
• Handle 2nd level escalations in a professional manner.
• Help drive the team's performance to deliver within payment cutoffs and expected Service Level Agreements.
• Deliver results through effective team management, structure, and routine.
• Train and support Operations Associates on a continuous basis and driving a culture of continuous performance- know and develop the team through coaching and feedback.
• Accountability in managing a team of employees providing effective performance management practices.
• Support management in audit requests, refining procedures, and defining service level agreements.
• Maintain strong working relationships with our existing banking partners.
• Champion data driven decision-making and remove obstacles to optimize the operations
• Leads and encourages the identification, escalation and resolution of potential risks.
• Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across processes supported.
• Comply with all applicable policies, standards, guidelines and controls;

A Degree/Diploma in Business, Finance, Economics, or related field is required. Additionally, you will need 3+ years of experience in an administrative and team lead related capacity. Experience in the financial/banking industry would be an asset with exposure to and understanding of global payment formatting requirements (major, minor, and exotic markets). You should also have experience with SWIFT banking system, payment processing and payment investigations. Proficiency with MS Office is necessary, including Word, Excel, PowerPoint, Visio and Outlook. Furthermore, you should be IT literate with the ability to quickly learn new systems, able to multi-task, prioritize and work independently under tight deadlines in a fast-paced environment. Finally, you should be able to work efficiently and accurately with minimal supervision.

As a member of our organization, you can expect to thrive in a culture grounded in five key values: integrity, collaboration, innovation, execution and people. We offer career development, volunteer, community, and wellness initiatives to help you achieve your personal and professional goals. Our organization is committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. We empower our people to share their experiences and ideas through open forums and individual conversations, and value each person's unique perspectives and individual contributions. By embracing diversity, we enable our people to make a difference as we continue to shape the future of global payments.

We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.