Optical Customer Service Specialist

2 weeks ago

Australia beBeeCustomer Full time $45,000 - $65,000

About Our Business: We're a community of eyecare professionals dedicated to providing the highest standard of patient care and service.

Job Overview: We're looking for an Optical Assistant to help us deliver exceptional customer experiences and support our team in maintaining a tidy practice environment.

Main Responsibilities:

  • Communicate effectively with patients, colleagues, and visitors in a friendly and approachable manner.
  • Offer expertise to help patients select frames that meet their needs and preferences.
  • Maintain a clean and organized practice environment to ensure a positive patient experience.
  • Provide efficient and courteous telephone reception services.

Essential Skills and Qualifications:

  • Excellent communication and interpersonal skills, both in person and over the phone.
  • Retail or customer service experience – optical experience is desirable but not essential.
  • A passion for helping others and delivering exceptional service.

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