Key Roles and Responsibilities

1 week ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Title: Customer Service Team LeaderThe Customer Service Team Lead will play a key role in optimising responsiveness and accuracy by leading the local customer service team, identifying and developing improved processes for stakeholder communication, providing excellent customer service to key accounts, handling escalations and overseeing order processes, growing and developing the customer service team to meet service level targets and goals, and generating reports to track KPIs.We are seeking an experienced leader with a proven track record of leading high-performing teams in fast-paced environments. The ideal candidate will have excellent communication skills, strong organisation skills, and project management abilities. Previous experience using CRM systems is highly regarded.
  • Experience leading Customer Service teams
  • Excellent communication skills - written and verbal
  • Strong organisation skills and project management abilities
  • Previous experience using CRM systems
The successful candidate will be responsible for:
  1. Leading the local customer service team's performance
  2. Identifying and developing improved processes for stakeholder communication
  3. Providing excellent customer service to key accounts
  4. Handling escalations and overseeing order processes
  5. Growing and developing the customer service team to meet service level targets and goals
  6. Generating reports to track KPIs
This is an exciting opportunity for those who thrive in dynamic environments. If you are interested, we encourage you to apply.

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