Member Services Coordinator
3 weeks ago
We are the professional association for Australia's technology sector, with a strong presence in business, government, and education. Our mission is to empower technology professionals to drive innovation and growth in Australia.
Key Responsibilities:
- Event Management: Collaborate with the Branch Manager to develop and deliver a variety of events, including conferences, workshops, and networking sessions.
- Event Marketing: Craft engaging content and manage registration processes to ensure our events are a success.
- Office Administration: Provide administrative support to manage the professional presentation and operation of the office.
- Membership Engagement: Connect with members to foster a vibrant ACS community.
About You:
- Experience in a Member Services or Event Coordination role, preferably in a member-based organisation or corporate environment.
- Exposure to developing event marketing strategies.
- Experience in a senior role within an events team and a proven ability to understand complex reporting lines and manage competing demands.
- Well-developed verbal, interpersonal and written communication skills, including the ability to communicate effectively across all levels of an organisation, both internal and external stakeholders.
- Demonstrated ability to multi-task, work independently and to use initiative and problem-solving skills to organise and prioritise competing deadlines.
- Ability to gain credibility with ICT professionals across all levels.
- Exceptional customer service skills with an ability to manage client expectations.
- High attention to detail and level of accuracy in all tasks.
- Strong problem solving and conflict resolution skills, with an ability to identify problems and offer solutions, in a timely manner.
- Experience and intermediate knowledge using Microsoft Office suite of programs and other software applications and managing databases including Salesforce CRM systems.
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