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Member Services Coordinator

1 month ago

Canberra, ACT, Australia ACS Australia Full time
About ACS Australia

We are the professional association for Australia's technology sector, with a strong presence in business, government, and education. Our mission is to empower technology professionals to drive innovation and growth in Australia.

Job Summary

We are seeking an experienced Member Services & Events Senior Coordinator to join our team in Canberra. As a key member of our events team, you will play a pivotal role in supporting and leading the delivery of events, activities, programs, and conferences for our Canberra Branch.

Key Responsibilities
  • Event Management: Collaborate with the Branch Manager to develop and deliver a variety of events, including conferences, workshops, and networking sessions.
  • Event Marketing: Craft engaging content and manage registration processes to ensure our events are a success.
  • Office Administration: Provide administrative support to manage the professional presentation and operation of the office.
  • Membership Engagement: Connect with members to foster a vibrant ACS community.
About You

To be successful in this role, you will have:

  • Experience in a Member Services or Event Coordination role, preferably in a member-based organisation or corporate environment.
  • Exposure to developing event marketing strategies.
  • Experience in a senior role within an events team and a proven ability to understand complex reporting lines and manage competing demands.
  • Well-developed verbal, interpersonal and written communication skills, including the ability to communicate effectively across all levels of an organisation, both internal and external stakeholders.
  • Demonstrated ability to multi-task, work independently and to use initiative and problem-solving skills to organise and prioritise competing deadlines.
  • Ability to gain credibility with ICT professionals across all levels.
  • Exceptional customer service skills with an ability to manage client expectations.
  • High attention to detail and level of accuracy in all tasks.
  • Strong problem solving and conflict resolution skills, with an ability to identify problems and offer solutions, in a timely manner.
  • Experience and intermediate knowledge using Microsoft Office suite of programs and other software applications and managing databases including Salesforce CRM systems.