Administration Assistant

7 days ago

Balmain, New South Wales, Australia MAYDAY Recruitment Group Full time
Exciting Opportunity for an Administration Assistant

MAYDAY Recruitment Group is thrilled to announce its partnership with a leading insurance brand in their pursuit of a dynamic and proactive individual who will serve as the primary point of contact for claims in this Administration Assistant role.

About the Role

As a key member of this thriving organisation, your role will involve being the initial point of contact for new claimants. Your primary focus will be to provide them with reassurance and ensure that all necessary administrative tasks and paperwork are handled well and streamlining the claims process.

Key Responsibilities
  • Provide exceptional customer service to clients, ensuring a positive experience.
  • Document damages reported by the insurer and gather information on previous work performed.
  • Coordinate and schedule relevant trades and testing for necessary repairs.
  • Generate and distribute work orders to assigned trades.
  • Review trade invoices and assess costs for accuracy.
  • Evaluate trades reports for completeness and quality.
  • Maintain updated communications and status updates in the portal.
  • Follow up with customers to ensure satisfaction with make-safe measures.
Requirements
  • Previous customer service experience.
  • A drive to provide an outstanding service.
  • Exceptional written and verbal communication skills.
  • Must have full working rights.
What We Offer
  • Competitive compensation package, including an attractive annual salary ranging from $60,000 to $65,000, with the added benefit of superannuation.
  • Convenient inner-west location, with hassle-free onsite parking exclusively for team members.
  • Abundant opportunities for career progression and personal development.
  • A supportive and approachable leader who champions your autonomy and encourages your creative input.
  • State-of-the-art offices equipped with all the amenities and boasting a breathtaking view of the Sydney Harbour Bridge.
  • A vibrant and enjoyable culture that knows how to balance work and fun, fostering a warm and enjoyable atmosphere.

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