Administration Coordinator

3 weeks ago

Balmain, New South Wales, Australia MAYDAY Recruitment Group Full time

Job Summary:

MAYDAY Recruitment Group is seeking a highly skilled and proactive individual to join our team as an Administration Assistant. As a key member of our organization, you will serve as the primary point of contact for claims, providing exceptional customer service and ensuring a smooth claims process.

Key Responsibilities:

  • Serve as the first point of contact for clients, ensuring a positive customer experience.
  • Document damages reported by the insurer and gather information on previous work performed.
  • Coordinate and schedule relevant trades and testing for necessary repairs.
  • Generate and distribute work orders to assigned trades.
  • Review trade invoices and assess costs for accuracy.
  • Evaluate trades reports for completeness and quality.
  • Maintain updated communications and status updates in the portal.
  • Follow up with customers to ensure satisfaction with make-safe measures.

Requirements:

  • Previous customer service experience.
  • A drive to provide an outstanding service.
  • Exceptional written and verbal communication skills.
  • Must have full working rights.

About Us:

MAYDAY Recruitment Group is a leading recruitment agency specializing in insurance and administrative roles. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented individual to join our team.

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