Compensation Claims Assurance Manager
12 hours ago
The Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation. This role is responsible for ensuring compliance with legislation, processes, and stakeholder needs.
Key responsibilities- Lead and motivate a team delivering injury recovery and compensation services for CFA employees and volunteers.
- Monitor and enhance team performance to meet CFA standards and support capability growth.
- Provide leadership, coaching, and mentoring for team wellbeing and development.
- Manage injury recovery and claims with a consistent, strategic approach for employees and volunteers.
- Oversee permanent impairment claims assessments, including instructing legal providers when needed.
- Oversee volunteer claim estimates to ensure accuracy and timely payments.
- Coordinate information for accurate actuarial assessments of the Volunteer Compensation scheme.
- Review and approve volunteer claims requests and payments per internal processes.
- Support effective, safe, and early return-to-work strategies for all claims.
- Manage relationships with Work Cover agents to improve service delivery.
- Provide timely information and education to enhance understanding of the injury recovery process.
- Contribute to process reviews for continuous improvement in decision-making and service delivery.
- Extract and report claims data, offering insights to support CFA reporting and improvements.
- Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation, or equivalent experience.
- Demonstrated strong technical knowledge and understanding of compensation schemes, with the ability to interpret and apply associated legislation.
- Proven leadership skills and demonstrated ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.
- Proven people management skills and demonstrated ability to lead and develop a specialist resource team.
- Demonstrated high-level written and verbal communication skills and collaborative relationship building skills.
- Proven ability to provide authoritative, specialist advice and expertise to all levels within an organisation.
- Proven ability to negotiate and deliver agreed outcomes while working with minimal supervision and to strict deadlines.
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Compensation Claims Assurance Manager
4 days ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this roleThe Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation. This role will ensure compliance with legislation, processes, and stakeholder needs, while providing high-quality service in claims management, injury recovery,...
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Compensation Claims Assurance Manager
4 days ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this roleThe Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation. This role will ensure compliance with legislation, processes, and stakeholder needs, while leading a team to provide high-quality service in claims management,...
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Compensation Claims Assurance Manager
2 days ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this roleThe Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation. This role will ensure compliance with legislation, processes, and stakeholder needs.Key responsibilitiesLead and motivate a team delivering injury recovery and...
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Compensation Claims Assurance Manager
3 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this RoleThe Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for CFA's Employee Work Cover and Volunteer Compensation. This role will ensure compliance with legislation, processes, and stakeholder needs, while leading a team to provide high-quality service in claims management,...
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Compensation Claims Assurance Manager
3 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this roleThe Country Fire Authority (CFA) is seeking a highly skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation. This role will ensure compliance with legislation, processes, and stakeholder needs, while leading a team to provide high-quality service in claims management,...
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Compensation Claims Assurance Manager
3 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeAbout this roleThe Country Fire Authority (CFA) is seeking a highly skilled and experienced Compensation Claims Assurance Manager to join our team. As a key member of our organization, you will be responsible for overseeing claims management for CFA's Employee Work Cover and Volunteer Compensation, ensuring compliance with legislation, processes, and...
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Claims Specialist
3 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a skilled Claims Specialist to join our Coles Group Team Cover team. As a Claims Specialist - Workers Compensation, you will be responsible for managing a portfolio of Victorian workers compensation claims.Your key responsibilities will include:Managing a portfolio of workers compensation claims in accordance with state laws and...
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Claims Specialist
4 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a skilled Claims Specialist to join our Coles Group Team Cover team. As a Claims Specialist - Workers Compensation, you will be responsible for managing a portfolio of Victorian workers compensation claims.Your key responsibilities will include:Managing a portfolio of workers compensation claims in accordance with state laws and...
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Claims Specialist
3 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a skilled Claims Specialist - Workers Compensation to join our team at Coles Group. As a key member of our Liability and Compliance team, you will be responsible for managing a portfolio of workers compensation claims in Victoria.Your primary objective will be to effectively manage claims in accordance with state laws and...
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Claims Specialist
2 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a skilled Claims Specialist to join our Coles Group Team Cover team. As a Claims Specialist - Workers Compensation, you will be responsible for managing a portfolio of Victorian claims, working closely with stakeholders to reduce workers compensation liabilities and minimize the impact of workplace injury.Key...
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Claims Specialist
4 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a highly skilled Claims Specialist - Workers Compensation to join our team at Coles Group. As a key member of our Liability and Compliance team, you will be responsible for managing a portfolio of Victorian workers compensation claims.In this role, you will effectively manage claims in accordance with state laws and policies,...
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Senior Product Safety and Quality Assurance Manager
11 hours ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleAs a key member of the Commercial team at Coles, you will lead a team to support Coles Own Brand product safety and quality performance. Your expertise in quality assurance and product technology will be instrumental in reviewing and identifying trending customer contacts and returns, highlighting critical risk indicators for product safety and...
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Senior Claims Executive
4 days ago
East Melbourne, Victoria, Australia Gallagher Full timeAbout the RoleWe are seeking a strong claims professional to manage a national claims portfolio that consists of primarily Construction and Liability claims. The ideal candidate will possess a collaborative, responsive, and proactive approach to managing claims, effective communication skills, and the ability to influence decisions.About YouTo be successful...
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Senior Quality Assurance Specialist
6 days ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the roleAs a Senior Quality Assurance Specialist at Coles, you will lead a team to support the safety and quality of Coles Own Brand products. You will review and identify trending customer contacts and returns, highlighting critical risk indicators for product safety and ensuring Coles upholds the highest quality and standards.You will also:Develop...
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Senior Quality Assurance Specialist
4 days ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the roleThis position reports to the Product Compliance Manager and is responsible for leading a team to support Coles Own Brand product safety and quality performance.The successful candidate will review and identify trending customer contacts and returns, highlighting critical risk indicators for product safety and ensuring Coles upholds the highest...
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Hawthorn East, Victoria, Australia Coles Full timeAbout the roleAs a key member of the Commercial team at Coles, you will lead a team to support Coles Own Brand product safety and quality performance. Your expertise in quality assurance and product technology will be instrumental in reviewing and identifying trending customer contacts and returns, highlighting critical risk indicators for product safety and...
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Claims Director
1 week ago
Brighton East, Victoria, Australia Fuse Recruitment Full timeAbout the RoleWe are seeking an experienced Claims Director to lead our Financial Lines & Property Claims team. As a key member of our leadership team, you will be responsible for managing high-risk cases and ensuring exceptional customer service.Key ResponsibilitiesDay-to-day claims management, including end-to-end management of high-risk casesLiaise with...
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Senior Quality Assurance Specialist
2 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe're seeking a highly skilled Senior Complaints Investigation Officer to join our Commercial team at Coles Group. As a key member of our team, you'll play a critical role in ensuring the highest quality and safety standards for our Coles Own Brand products.Key ResponsibilitiesLead a team to support Coles Own Brand product safety and quality...
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Cyber Security Assurance Manager
12 hours ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleThe Cyber Control Assurance Manager will play a pivotal role in leading Coles' Information Security Control Assurance Program, ensuring the effectiveness of cybersecurity controls across the organisation. This includes designing and executing a comprehensive control assurance program, developing and maintaining key process and procedural...
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Claims Support Officer
1 month ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleWe are seeking a highly motivated and proactive administrator to join our public liability team as a Claims Support Officer on a 12-month fixed-term basis.As a Claims Support Officer, you will assist the team in effectively managing the portfolio of claims by providing administrative support, including collating available evidence to facilitate...
