Claims Specialist
3 weeks ago
We are seeking a skilled Claims Specialist - Workers Compensation to join our team at Coles Group. As a key member of our Liability and Compliance team, you will be responsible for managing a portfolio of workers compensation claims in Victoria.
Your primary objective will be to effectively manage claims in accordance with state laws and policies, minimizing the impact of workplace injury while ensuring injured team members receive their correct entitlements and are aware of their rights and responsibilities.
You will work closely with stakeholders to facilitate quick resolution of claims, focusing on engagement between injured team members and the business to bring about understanding, collaboration, and continuous improvement in claims management.
Key responsibilities will include:
- Managing a portfolio of workers compensation claims in accordance with state laws and policies
- Facilitating quick resolution of claims through effective engagement with stakeholders
- Coordinating and managing external service providers to gather information and effectively manage claims
About You
To be successful in this role, you will have a strong understanding of customer service and experience interfacing with customers in difficult situations. Ideally, you will have some claims management experience, preferably in workers compensation.
You will also need:
- A qualification or certification in a health or business-related field (highly desirable)
- A basic understanding of workers compensation claim management
- Excellent written and verbal communication skills
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems
About Coles Group
Coles Group is a leading Australian retailer with a strong commitment to customer service and team member wellbeing. We offer a dynamic and inclusive work environment, with opportunities for professional development and growth.
We are an equal opportunities employer and welcome applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We are committed to creating a workplace that is safe and respectful for all team members.
If you are a motivated and experienced Claims Specialist - Workers Compensation looking for a new challenge, please apply now.
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