Senior Quality Assurance Specialist

6 days ago

Hawthorn East, Victoria, Australia Coles Full time

About the role

As a Senior Quality Assurance Specialist at Coles, you will lead a team to support the safety and quality of Coles Own Brand products. You will review and identify trending customer contacts and returns, highlighting critical risk indicators for product safety and ensuring Coles upholds the highest quality and standards.

You will also:

  • Develop trend reporting and analytics to guide Business Unit technical teams on product safety and quality
  • Support the Customer Care team
  • Highlight high-risk contacts for customer safety and reputation risk, or adverse trends
  • Respond to regulators' requests for information regarding Own Brand products and investigate any issues
  • Support the Coles Claims & Product Liability team to resolve claims
  • Coordinate a targeted product surveillance program demonstrating Own Brand safety, quality, and compliance
  • Test new instore concepts for safety and quality before launch
  • Coordinate and facilitate team member development

About you and your skills

  • Tertiary degree in Food Science and Technology
  • Minimum of three years' experience in quality assurance & product technology
  • Previous experience within a manufacturing environment
  • Experience investigating and resolving customer complaints
  • Strong written and verbal communication skills
  • Confident stakeholder management
  • Advanced Excel knowledge and Analytical Skills
  • Experience in CRM platform such as Salesforce
  • Experience in advanced BI Tools.

About the team

Our Commercial team is a large but close-knit group. We bring diversity of thought, backgrounds, and experience to every Business Unit at Coles Supermarkets, and Coles Local. We pride ourselves on the partnerships that we build, new ideas we develop and how passionately we work on convenient, healthy solutions for our customers.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

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