Sustain Business Growth

1 day ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $100,000 - $150,000
Customer Success Specialist

Job Overview:

We assist organizations in understanding complex challenges, enabling them to make informed decisions and drive business growth.

Our cutting-edge technology solutions address the needs of various industries, transforming the way customers operate.

Every day, we help businesses develop critical resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their environmental impact.

The Role

The primary objective of the Customer Success Specialist is to ensure customer satisfaction, meet or exceed expectations, and maximize the value derived from our products and solutions.

You will be responsible for nurturing and maintaining positive customer relationships that promote growth through increased product adoption, user retention, and loyalty.

In this role, you will have the opportunity to drive growth and retention within existing customer accounts by understanding their business needs and providing relevant solutions.

Act as the first point of contact with assigned customers, with responsibility for coordination and oversight of all onboarding, training, administration, licensing, and support of users.

Provide account insights through analysis of customer usage and sentiment data, published into a regular quarterly business review.

Act as an internal advocate for your accounts, educating them on products and maintaining lasting relationships, driving retention, identifying and pursuing upsell and cross-sell opportunities.

To be successful in this role, you should have demonstrable experience in Technical (Geotechnical), Pre-sales, Account Management, or similar roles.

Experience working with geotechnical solutions would be advantageous, as would experience working with clients in the Civil or Environmental sectors.

Sustainability and Inclusion

We value diversity, equity, and accessibility. Our commitment to inclusiveness is fundamental to who we are.

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