Wine Ambassador

7 days ago

Berri and Barmera, Australia Accolade Wines Full time

About Accolade Wines

We are a leading wine company with a rich history and a passion for delivering exceptional customer experiences. Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed, and many more.

About the Role

We are seeking a skilled and enthusiastic individual to join our team as a Cellar Door Host at Berri Estates. As a Cellar Door Host, you will be responsible for delivering exceptional customer experiences to our visitors, showcasing our extensive wine portfolio and providing recommendations to enhance their experience.

Key Responsibilities

  • Deliver exceptional customer service, providing recommendations and acting as a tour guide
  • Operate the cash register, including daily opening, closing, and balancing duties
  • Promote our wine club membership to visitors and sign up new members
  • Undertake daily housekeeping duties to maintain the cellar door appearance
  • Restock the cellar door and stock room
  • Pick, pack, and dispatch wine orders for customers

What You'll Bring

  • A genuine understanding and passion for wine, and the ability to communicate brand and SKU information to customers
  • Exceptional customer service skills, providing our customers with the best experience possible
  • Responsible Service of Alcohol training (RSA)
  • Ability to work in a fast-paced environment, with experience in a cellar door or the wine industry (highly desirable)
  • Intermediate computer skills, including Microsoft Suite and EDM software (desirable)

What You Can Expect

As a Cellar Door Host at Accolade Wines, you will have access to a competitive above-award base rate, a reward and recognition program, wine allowance, and access to an extensive online learning library. You will also have the opportunity to work in a dynamic and inclusive culture, with a focus on delivering exceptional customer experiences.

Want to Learn More?

Watch us in action here: https://www.youtube.com/watch?v=gRtn17Hgz8M

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