Wine Ambassador

4 days ago

Berri, South Australia Accolade Wines Full time

About Accolade Wines

We are a leading wine company with a rich history and a passion for delivering exceptional customer experiences. Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed and many more.

Our Purpose

At Accolade Wines, our purpose is to enrich everyday moments. We strive to create a culture that is dynamic, inclusive and diverse, where our employees can grow and thrive.

The Role

We are seeking a Wine Ambassador to join our team at Berri Estates. As a Wine Ambassador, you will be responsible for delivering exceptional customer experiences to our visitors, showcasing our wine portfolio and promoting our wine club membership.

Key Responsibilities

  • Deliver an exceptional customer experience to cellar door customers, recommending wines and acting as tour guide
  • Operate the cash register, including daily opening, closing and balancing duties
  • Promote our wine club membership to visitors and sign up new members
  • Undertake daily housekeeping duties to maintain the cellar door appearance
  • Restock the cellar door and stock room
  • Pick, pack and dispatch wine orders for customers

What You'll Bring

  • A genuine understanding and passion for wine, and the ability to communicate brand and SKU information to customers
  • Exceptional customer service skills, providing our customers with the best experience possible
  • Responsible Service of Alcohol training (RSA)
  • Ability to work in a fast-paced environment, with experience in a cellar door or the wine industry (highly desirable)
  • Intermediate computer skills including Microsoft suit and EDM software (desirable)

What You Can Expect

As a Wine Ambassador at Accolade Wines, you will have access to a competitive above award base rate, a reward and recognition program, wine allowance and access to unique wine specials, access to an extensive online learning library, annual flu vaccination program, employee assistance program and various exclusive employee discounts.

Want to Learn More?

Watch us in action here: https://www.youtube.com/watch?v=gRtn17Hgz8M

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